Achieved saves of nearly Rs 7 Cr on AOP in 2016 by ensuring CSAT stay green; resulting in increasing it to 85% from 66% During the last AOP planning cycle Anjum Khanna was given a challenge to reduce the total AOP of Rs 85 cr by Rs 5 cr. Anjum Khanna asked his boss to increase the target by further 20% to Rs 7 cr that was achieved by the close of the year. Not only were Anjum Khanna able to reduce the AOP, he also realized the opportunity of making our processes robust, adopt best practices in the industry, automate processes, optimize our vendor relationships and above all made a significant 19-point jump in CSAT from erstwhile 66% to 85% in the most recent CSAT survey, indicating how well our optimization projects spanned without impacting the Customer Journey at any point of the life cycle. In addition to this, these optimization projects managed by Anjum Khanna will also result in stronger compliance, reduced manual effort and above all sustainable saves. Be
ANJUM KHANNA
I am a seasoned transformational leader and an entrepreneurial minded senior executive with 18 years of consistent success in setting, building, growing customer service delivery in businesses, managing and improving the business profitability, performance and customer value proposition. An experienced strategic Leader in Business Operations, GTM, New Customer Acquisition, Segmentation augmenting Customer Experience & Vendor Management. You can reach me at anjumkhanna@gmail.com